Original Condition
The product should be unused, unaltered, complete, and returned with original accessories, manuals, protective materials, and packaging when applicable.
Review return eligibility, excluded products, damaged-order support, refund processing, Amazon-order instructions, and the information required before sending a product back.
A return request should be submitted within 30 days after delivery. Approval depends on product category, condition, reason for return, destination, and whether the item can be safely transported and accepted.
The product should be unused, unaltered, complete, and returned with original accessories, manuals, protective materials, and packaging when applicable.
A valid MagiUSA website order number or other requested purchase information is required.
The return address and instructions must be provided by MagiUSA. Unauthorized returns may be refused or delayed.
For safety, hygiene, legal, carrier, and product-condition reasons, some items may be final sale or may qualify only for replacement, warranty review, or another available remedy.
Discharged, activated, worn, or otherwise used products may not qualify for a standard return.
Aerosols, protective equipment, or products with broken safety seals may have special limits.
Products altered, disassembled, repaired by an unauthorized party, misused, or damaged after delivery are generally excluded.
Certain batteries, aerosols, pressurized containers, or regulated products may not be eligible for customer return shipping.
Contact support first and provide photographs. We will advise whether the product should be returned, safely disposed of, replaced, or handled through another resolution.
Submit your name, email, order number, product name, return reason, and clear photographs when relevant.
MagiUSA will confirm eligibility and provide options, instructions, or troubleshooting steps.
Use the approved address and packaging instructions. Include all requested components.
After receipt and inspection, the approved refund, replacement, exchange, or support resolution is processed.
Approved refunds are normally issued to the original payment method. Customers are not required to accept store credit for an order canceled because it could not be shipped.
A refund is initiated after the return is received and approved. Inspection may take several business days.
After MagiUSA initiates the refund, the payment provider may require additional time before the credit appears.
| Situation | Potential Resolution | Shipping-Cost Treatment |
|---|---|---|
| Changed mind | Return may be approved if eligible and unused | Original or return shipping may be non-refundable |
| Wrong item sent | Replacement, exchange, or refund after review | MagiUSA provides applicable instructions |
| Verified defect or shipping damage | Replacement, warranty support, or refund | Handled according to the approved resolution |
| Order canceled before shipment | Refund to the original payment method | No outbound shipping charge when not shipped |
Contact support promptly. Keep the product, carton, labels, packaging, and accessories until review is complete.
Do not use, charge, test, activate, carry, or repair an item that is damaged, leaking, swollen, unusually hot, cracked, or otherwise unsafe.
Purchases completed on Amazon must be managed through the Amazon order record. Eligibility, labels, refund status, and available options shown in Amazon apply.
Sign in to Amazon and locate the MagiUSA order.
Choose Return or Replace Items, Get Product Support, or another option shown.
Use the label, drop-off method, communication channel, and refund tools supplied for that order.
Include your order number, product details, reason for the request, and photographs when damaged or defective.