Order Received
We receive the order details and send a confirmation to the email entered at checkout.
Find clear information about order processing, delivery estimates, tracking, free-shipping eligibility, destination restrictions, and what happens when a shipment is delayed.
Processing time is the period between order confirmation and carrier pickup. It is separate from transit time. Orders may require payment, address, inventory, or destination review before shipment.
We receive the order details and send a confirmation to the email entered at checkout.
Payment, inventory, destination eligibility, and product-specific shipping limitations may be reviewed.
Approved orders are packed and transferred to a suitable available carrier service.
When tracking is available, it is sent after the carrier accepts and scans the shipment.
The estimate shown at checkout is based on destination, selected service, inventory, carrier capacity, and product restrictions. It is not a guaranteed arrival date unless a guaranteed service is clearly stated.
| Delivery Option | Availability | What It Means |
|---|---|---|
| Standard U.S. Delivery | Eligible U.S. destinations | The available estimate is displayed at checkout. Remote areas, PO boxes, military addresses, and restricted destinations may require more time or may be unavailable. |
| 3-Day Delivery | Selected products and most non-remote U.S. locations | Availability depends on inventory location, destination, carrier service, order review, and product eligibility. |
| Amazon Orders | Products purchased through Amazon | Delivery dates, tracking, changes, and support options appear in the buyer's Amazon account. |
Business days generally exclude weekends and carrier-observed holidays. Weather, public emergencies, carrier disruptions, and address issues may affect delivery timing.
Eligible website orders with a qualifying merchandise subtotal of $50 or more may receive free standard U.S. shipping. Taxes, discounts, gift cards, destinations, and excluded products may affect eligibility.
The free-shipping option appears at checkout when the order, destination, and products qualify.
Expedited services, remote destinations, hazardous materials, oversized items, or products with special carrier rules may be excluded.
Amazon orders follow the shipping fee, delivery, and membership benefits displayed by Amazon at checkout.
Open the tracking link in your shipping-confirmation email. A carrier may need additional time after label creation before the first scan appears.
Open Your Orders in Amazon to view the latest estimate, carrier activity, and available support tools.
Certain personal-safety products may be limited by state or local rules, carrier policies, hazardous-material requirements, venue rules, or destination service.
Some aerosols, battery-powered items, or regulated products may not qualify for every carrier service.
PO boxes, APO/FPO addresses, territories, remote areas, and forwarding services may have limited availability.
An order may be canceled when a product cannot legally or safely be shipped to the destination.
Customers should confirm applicable state, local, transportation, property, and venue requirements.
We will provide an updated estimate when available and may request approval to continue with the delayed order. If the customer does not agree to the delay, the unshipped order will be canceled and refunded to the original payment method.
Check entrances, mail areas, household members, neighbors, parcel lockers, delivery photos, and carrier notes. Then contact the carrier and MagiUSA with the order and tracking numbers.
Contact us immediately. A change is not guaranteed after fulfillment begins. Carrier fees, delays, cancellation, or reshipment costs may apply.
Keep the packaging, take clear photographs, and contact support promptly. Do not activate, charge, carry, or use a product that appears damaged, leaking, swollen, unusually hot, or unsafe.
Include your full name, order number, destination, and tracking number so the shipment can be reviewed efficiently.